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Terms & Conditions


All Transactions are in UK GBP Sterling

Shipping & Delivery

We will contact you if your order cannot be delivered within 28 days to give you the option of cancelling. A full refund will be provided if payment has already been made. The only exception to this is our Sheffield silver plated cutlery. These sets are generally made to order and take around 4-7 weeks to be manufactured. Our UK courier is DPD Local and we offer a standard overnight service. If you require a delivery for a specific date please call us on +44 (0)114 2796568 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Standard delivery charges are for international shipments are not listed. Please call or email us for an individual shipping quotation. Please note that all customers from outside the UK are responsible for all duties, sales taxes and other local charges.

Returns & Replacements

We at W.Wright Silverware want you to be happy with your purchase. If for any reason you are disappointed with the quality of the product please notify us within 7 working days and we will either provide an exchange or a full refund. Your refund will be credited to the purchaser's credit card.

If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through W.Wright. However, you may be able to recover these by contacting your local customs bureau directly.

Items that are returned should be new, undamaged and unused. Returns that are not in this condition may not be accepted and may be returned to the customer. Please send all items you wish to return in the same shipment to ensure your refund is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit. Failure to ship items in the original packaging may result in a return being refused.

Our address for all returns is W.Wright Silverware, Unit 2, Aztec Works, Hicks Street, Sheffield, S3 8BL and we request that you contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it in relation to such returns.


Should you wish to cancel your order please confirm this to us within 7 days. All uniquely created and personalised items cannot be cancelled.

This document was last updated on May 24, 2018